Delivery charges

  • Collection from Bike-ER  FREE

  • Standard delivery            £3.95  (3-5 business days)

  • Orders over £99               FREE  (3-5 business days)

 Returns

  • New, damaged or wrong items returned for refund or exchange

  • Goods must be returned within 30 days of receipt.

  • Goods must be in all of the original packaging and in the same condition as they were sent

  • Goods must not be fitted or used.

  • Goods must be accompanied with an original receipt.

  • Return postage is at the customer's expense (unless it is our mistake).

  • Postage cannot be refunded (unless faulty or our mistake)

  • BEFORE RETURNING ANY ITEM YOU MUST PLEASE CONTACT US BY EMAIL OR VIA THE CONTACT PAGE, FULL INSTRUCTION FOR RETUNS WILL BE GIVEN

 All Goods Returned

  • PLEASE NOTE ALL RETURNS INCLUDING WARRANTY, EXCHANGE AND REFUND MUST BE REPACKAGED SAFELY BEFORE SENDING BACK TO US.

  • CUSTOMERS ARE RESPONSIBLE FOR ANY RETURNED GOODS DAMAGED OR LOST IN TRANSIT.

  • FOR THIS REASON YOU MAY WISH TO USE A TRACKED AND INSURED SERVICE TO RETURN YOUR ITEMS

  • IF YOU ARE UNSURE ABOUT ANYTHING PLEASE JUST CONTACT US , WE ARE ALWAYS HAPPY TO HELP